Everything we make is printed to order, so here is exactly what happens after you click buy, and exactly what to do if it isn’t right.
Shipping
1. We make it
Your order goes into production the same or next business day. Printing, finishing and quality checking takes 2–5 business days, or up to 7 business days for larger orders, all-over prints and back prints.
2. We ship it
You get a tracking link by email the moment your parcel is labeled. First scans can take 24–48 hours to appear. Orders ship by USPS, UPS or DHL from the print facility closest to your address.
3. It arrives
Standard transit is 5–8 business days after dispatch, so most orders arrive 7–13 business days after they are placed. These estimates come from our print and shipping partners and are not guaranteed.
What shipping costs
We ship within the United States only. You pay one shipping charge per order, based on your order subtotal. Adding more items never adds another shipping charge.
| Order subtotal | Shipping |
|---|---|
| Under $45.00 | $5.99 |
| $45.00 to $84.99 | $7.99 |
| $85.00 and over | Free |
Rates apply to every US delivery address, including Alaska and Hawaii, and your exact cost is always shown at checkout before you pay. Sales tax, where it applies, is calculated and displayed at checkout. Some orders are produced at more than one facility and may arrive in separate parcels on different days — you still pay only the single shipping charge, and each parcel is tracked separately.
Returns
Every piece is made to order, so we hold no stock to swap from. That changes how returns work here.
Damaged, misprinted or wrong item
This one is on us. Email hello@shopatleblanc.com within 30 days of delivery with your order number, a short description of the problem and clear photographs. We will reprint the item or refund you in full, at no cost to you.
Ordered the wrong size
We will still help. Contact us within 14 days of delivery and you can buy the correct size at 50% off the original product price, and we will issue a partial refund on the item that did not fit. The item must be unworn, unwashed and in its original condition. This is limited to one replacement per order, and standard shipping rates apply to the replacement.
What we cannot take back
Because each piece is produced specifically for your order, we are not able to accept returns or exchanges for a change of mind, a color preference, an incorrect shipping address entered at checkout, or an accidental order. Gift cards are non-returnable. Please check the size guide on every product page before you order, and email us if you would like a second opinion on fit, we would much rather help before you buy.
Refunds
Approved refunds are issued to your original payment method. Please allow a further 5–10 business days for your bank or payment provider to show it.
Shipping charges are non-refundable unless the refund is due to our error or a defective product. If your order qualified for free shipping and only part of it is refunded, we will not charge you for shipping afterwards.
Cancellations and lost parcels
Production begins shortly after an order is placed, so contact us immediately if you need to cancel or amend something. We will do our best, but we cannot guarantee changes once production has started.
If your tracking has not updated for 7 business days, email us. We will investigate with the carrier and, where appropriate, arrange a replacement or refund based on their findings.
Still stuck?
Email hello@shopatleblanc.com. We reply within 24 hours, Monday to Friday. The full legal wording lives in our Shipping Policy and Refund Policy.