Refund policy

Returns & Refunds Policy

At LeBlanc, every item is made to order especially for you. This helps reduce waste and allows us to create each product with care. Because of this, our returns policy differs slightly from that of traditional retailers.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 30 days of receiving your order at hello@shopatleblanc.com with:

Your order number
A brief description of the issue
Clear photographs showing the problem

Once your claim has been reviewed, we'll arrange a replacement or issue a full refund where appropriate at no additional cost to you.

Returns & Exchanges

As each item is produced specifically for your order, we do not accept returns or exchanges for:

Ordering the wrong size
Change of mind
Colour preference
Incorrect shipping address provided at checkout
Accidental orders

Please refer to the size guide provided on each product page before placing your order. If you have any questions about sizing, we're always happy to help before you purchase.

Ordered the Wrong Size?

We understand that shopping online can sometimes make finding the perfect fit difficult.

If you've ordered the wrong size, we'd still like to help. As a gesture of goodwill, you may purchase a replacement item in the correct size at 50% off the original product price. We will also provide a partial refund for the incorrectly sized item once we've reviewed your request.

To qualify for this offer:

Contact us within 30 days of delivery.
The item must be unworn, unwashed, and in its original condition.
Include your order number and a photograph of the item.

This offer is limited to one replacement per order and is intended to help customers who have simply selected the wrong size. Our standard shipping rates apply to the replacement order.

Lost Packages

If your order appears to be lost in transit, please contact us as soon as possible.

We'll investigate the shipment with the carrier and, where appropriate, arrange a replacement or refund in accordance with the carrier's findings.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Please allow 5-10 business days for your bank or payment provider to process the refund after it has been issued.

Shipping charges are non-refundable unless the refund is due to our error or a defective product. If your order qualified for free shipping and only part of it is refunded, we will not charge you for shipping afterwards.

Order Cancellations

Orders begin production shortly after they are placed.

If you need to cancel or amend your order, please contact us immediately. While we'll do our best to help, we cannot guarantee changes once production has started.

Shipping

We currently ship within the United States only. One shipping charge applies per order: $5.99 on orders under $45.00, $7.99 on orders from $45.00 to $84.99, and free shipping on orders of $85.00 and over. Full details, including production and delivery times, are in our Shipping Policy.